Auto-Attendant

The Auto-Attendant application answers incoming calls and presents a menu. Callers use this menu to select a Domain Account or a service to connect to. The application dials the selected address, and if a connection is established, the application connects ("bridges") the incoming call and the called party.

The Server or a Domain Administrator should configure the pbx application Preferences. Open the Real-Time Preferences page of the PBX Center Account and follow the Advanced link to open the Auto-Attendant application Preferences:

Language Menu

If this list is not empty, the reception application presents a language menu. The default Language is specified in the WebUser Preferences of this PBX Center Account. If a list is not empty, the default language is always presented as the first option (even if it is not included into the list).

Note: before adding any Language option, make sure that the language has been added to the Real-Time Application Environment.

Department Menu

Use this list to specify the "departments" the caller can connect to. For each "department name" used, your Domain should contain an Account or other object (Alias, Group, Forwarder) with that name.

For each "department name" used, the Real-Time Application Environment of your Domain should contain a media file forname.wav, where name is the "department name".

The stock Environment contains media files for the following "department names": administration, confcenter, engineering, frontdesk, helpdesk, marketing, operations, sales, techsupport.

If the list contains the operator name, the operator option is always listed as the last one, and it is always assigned the 0 ("zero") menu option.

Directory Prefix, Directory Digits

The reception application can connect callers with any Account in your Domain. To facilitate calling from SIP devices that have digital keypad only, Accounts should have digital aliases. It is recommended to use the same number of digits in each Alias, and start all Aliases with the same digit.

If Accounts in your Domain have 3-digit Aliases, and all of them start with the digit 2, specify this digit as the Directory Prefix, and specify 3 as the Directory Digits setting.

If the Directory Prefix digit is specified, the reception application does not use that digit as a menu option. If the caller enters that digit, the application waits till the complete number is entered (i.e. as many digits as specified with the Directory Digits setting), and then it tries to call that number by calling the address entered.

If the Account john@domain1.dom has 202 as its Alias, then anyone can call this Account by connecting to the reception application in the domain1.dom Domain and entering 202.

Service Access

You can use the Auto-Attendant application to access your service application.

Dial your own extension number, prefixed with *. The application will ask you to enter your Access PIN. If the number is correct, you are switched to the service application menu.