Call Control
The Call Control settings allow you to specify how your incoming calls are handled. Use the WebUser Interface to log into your Account, and open the Call Control subsection of the Settings section:
If Busy
This tells the system what to do when it gets a "Busy" or "Not Available"/"Do not Disturb" response from your device(s). You can redirect calls to a different account (hosted on the same OctopusIP vPBX Server or on any other system in the world), or you can start an application, such as the voicemail application.
After Ringing
This setting tell the system to "fork" your call if it was not answered during the specified period of time. While the system continues to ring all your registered devices, it sends (redirects) the call to a different user (hosted on the same OctopusIP vPBX Server or on any other system in the world), or to an application.
For example, you may want your incoming calls to ring your secretary phone(s) if you do not answer the phone within a few seconds.
If no Answer
This setting tells the system what to do if the call is not answered within the specified period of time. If you do not have any devices registered, or zero time is specified in this setting, the action is taken immediately:
you can tell the system to redirect the call to some other destination, or to start an application (such as the voicemail application) and redirect the call to that application.
On Failure
This setting tells the system what to do when a call cannot be completed because your device(s) reported some errors.
On Self-Call
This setting tells the system what to do when you call your own Account. Usually, these calls are directed to the service application.
If your Account has no registration (i.e. none of your devices is active), then the After Ringing action is taken immediately (if enabled). If the After Ringing option is not enabled, and your Account has no registration, then the If No Answer action is taken immediately (if enabled).
When specifying a Redirect action, you can specify a redirection address as:
- a simple name or number (in this case, this address will be interpreted as an address in your Domain),
- a fully-qualified addresses (name@domainName),
- a complete SIP URI (such as <sip:name@domainName;parameters>)
If the specified address contains the star (*) symbols, the first star symbol is substituted with your Account name.
You can specified several addresses if you separate them using the comma (,) symbols.
PINs (Numeric Passwords)
Enter a number into this field. You will use this number (PIN) to access your Account services when connecting to the system from devices not registered under your name.
Conference PIN
Enter a number into this field. You will provide this number (PIN) to the individuals who should have access to your Personal Conferencing facility.
