Services

Your Account is usually configured to start the service application when you call your own Account. The same application is started if you dial any *NN number, where NN is any 2-digit number.


You can invoke the service application by calling your Account from any device and using the voicemail application Access PIN feature.


You can invoke the service application by using the Auto-Attendant application Service Access feature.


The service application checks how it was invoked. If it was launched to serve a *NN call, it uses NN as the function code.

Otherwise, it presents the functions menu and asks you to enter the function code.


The stock service application implements the following functions:

  • Inbox management.
  • Voicemail greeting management.
  • Custom greetings management.
  • Conference start.
  • Call Park.
  • Silent Call Park.
  • Parked Call Pick-up.
  • Missed Call Pick-up.
  • Last Call Return.
  • Dialing Out.

Mailbox Management


The service application allows you to check the content of your Account mailboxes (folders).


By default, the application provides access to your Inbox mailbox.


You can bypass the mail service menu and connect to you Inbox mailbox directly by dialing *51.


Follow the Mailbox Management menu to listen to your messages, to mark your messages as read, and to mark your messages for deletion.


Voicemail Greeting


The voicemail application checks if your Account File Site contains a mailprompt.wav file. If this file can be read, it is used as your voicemail greeting, otherwise the standard greeting is played.


You can create, modify, or remove your personal greeting using any of the File Site modification methods - FTP, WebUser Interface, etc.


You can create, modify, or remove your personal greeting by starting your service application  and selecting the Greeting Modification option.


Custom Greeting


You may want to create custom greetings in your Account to leave personal messages or announcements for certain callers. Each custom greeting is associated with a PIN, and a caller needs to know the greeting PIN to listen to the custom greeting.


Dial *53 or connect to your service application and enter the 53 code to edit your custom greetings.


The application will ask you to enter a PIN - select any number you want (up to 20 digits). Then the application will allow you to record, rewrite or remove the custom greeting associated with that PIN.


Custom Greetings are stored in your File Site as private/greetings/NNNNNNN.wav files, where NNNNNNN is the greeting PIN.


You can also create, modify, or remove your custom greetings using any of the File Site modification methods - FTP, WebUser Interface, etc.


Call Park and Call Pick up


You may want to "park" a current call by disconnecting from the peer without breaking the call. Later you can reconnect to the peer (to "pick up" the call), using the same or a different phone or device.


To park a call, use the phone "blind transfer" function to transfer the peer to the *55 number. The peer will be connected to a service application playing music-on-hold, and your device will be disconnected.


To pick up a call, dial the *57 number from any of your own devices. The service application finds your parked call and connects you to the peer.


You may want to use any device to pick up your parked call. Dial your own number to connect to your voicemail application and use the Access PIN feature to access your service application.


Then enter the 57 code to pick up the call.


You can park several calls at the same time. When you pick up the parked calls, they are retrieved in the same order they were parked.


You may want not to send music-on-hold to a parked call (for example, when you park a conference call with active participants). Blind-transfer a call to the the *56 number for "silent parking".


If you dial the *55 or *56 number, your own call will be parked.


You can use your other device to pick up this call, establishing a call between your own devices.


A "parked peer" can press the # button to disconnect.


Missed Call Pick up


If you have just missed a call and the call is being answered with the voicemail application, you can pick up that call while the caller is leaving you a message.


Dial *59 or connect to your service application and enter the 59 code to pick up a missed call.


Last call return


You can return the last call received by your Account.


Dial *69 and the service application will retrieve the information about the last incoming call, and it will redirect your device to the originator of that call.


Dialing Out


You can ask the system to connect you to some number.


Dial *40 or connect to your service application and enter the 40 code, and enter the number you want to call. The system will dial that number on your behalf (on behalf of your Account).