Voice Mail

Your Account is usually configured to start the voicemail application when you are busy, not available, or not answering.

The stock voicemail application performs the following operations:

• The application plays a greeting. It can be the standard greeting or your custom greeting.
• The application allows a caller to record a voice message, to review that message, to re-record the message, to mark the message as urgent, or to cancel the recorded message.
• The application allows a caller to listen to custom greeting (private announcements). The caller should press 6 and provide the correct announcement PIN.
• The application allows a caller to join your personal conference. The caller should press 7 and provide your personal Conference PIN that you have set using the WebUser Interface.

Voice Messages are composed as voice-type E-mails and mailed to your Account. Your Account Queue/Mail Rules will be applied to the voice messages before they are stored in your INBOX.

If you E-mail client does not support voice-type E-mails, you will see voice messages as audio-file attachments. You can play these messages by clicking them.

You can use the voicemail application to start your service application when you cannot call from your own SIP phone (for example, when you are calling from a PSTN phone via a gateway).

While listening to the greeting and/or the menu options, press the * (star) symbol twice. The application will ask you to enter your Access PIN. If the number is correct, the application switches you to the service application menu.